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FAQ

If you have any questions not answered here please contact us.

Q. Is Your Company licenced and fully insured?
A. Yes, we are fully licenced by the Kettering Borough council; all vehicles are fully insured.

Q. Are your prices per car or per person?
A. Our prices are per car, the price you see is the price you pay. However this price is based on passengers being ready at the booked time and all journeys being directly to and from the Airport. (Any diversions or extra pickups requested will include a surcharge).

Waiting TaxiQ. How early do I need to book my car?
A. The earlier the better. Pickups in the local area can usually be made 10 minutes after call. Bookings made in busy times, such as Saturday & Friday nights can be longer.

Q. Will you meet us anytime of day or night?
A. Yes we offer a 24hr service, however less cars may be in operation during uncommon times so additional waiting times may be required..

Q. Can I smoke in the car?
A. No. All cars now operate on a strict non-smoking policy.

Q. Do we need to tip the driver?
A. Tipping is discretionary if you feel you were offered a good service.

Q. Can you take wheelchair passengers?
A. Yes, we are able to assist passengers from wheelchairs to vehicle seats. We also have vehicles that can accommodate passengers in their wheelchairs. These vehicles meet required safety standards and do not come at any extra cost. However these vehicles should be booked in advance to ensure availability.

Q. What can I do if I leave anything in the vehicle?
A. If any driver notices anything left behind it will be handed into the taxi HQ at Ebenezer place. You should call on 01536 310 123 and we can check for anything that has been handed in.

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